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RMA Request

If you are a dealer looking to submit an RMA request, you're in the right place.

To avoid unexpected delays and repair costs, please refer to this checklist before you submit a request.

1

Test the unit

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Please check the unit before submitting an RMA request to ensure the unit is defective* to save you time.

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*You may incur a fee if we cannot replicate the fault(s) described.

2

Confirm the fault

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​If the unit is defective, we recommend noting any details of the fault(s) & testing procedure to offer us the best opportunity to repair and return the unit to the customer quickly​.

3

Include all the details​

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Include information such as the brand, model, serial number, warranty status, customer reports, and any information gathered during testing. The more information we have to work with, the better.

Submitting a repair enquiry? Please be sure to include these details - Date of purchase - Where you purchased from - Product brand and model - Product issue/damage

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